Eureka Infinity Computer Trading LLC built the Infinity
Support application as a Commercial enterprise support and helpdesk management
tool. This SERVICE is provided by Eureka Infinity Computer Trading LLC and is intended for
use by our authorized clients, corporate partners, and internal support teams.
Infinity Support provides a collaborative platform for issue tracking,
real-time ticket messaging, system assistance, and technician assignment. Users can submit
support requests, upload diagnostic screenshots, record voice notes, and receive real-time
push notifications regarding the status of their inquiries.
We are committed to protecting your privacy and ensuring the security of your operational
and personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard
user information, and explains how users access their accounts and exercise their data
deletion rights. By installing or using our application, you agree to the collection and use
of information in accordance with this policy.
1. Information We Collect
When you use Infinity Support, we collect only the information necessary to provide efficient technical support services:
Account & Authentication
Information: Company Registration ID (Client ID), User ID / Username,
Full Name, Contact Email and Contact Mobile Number (including WhatsApp number).
Support Ticket Data &
Content: Problem descriptions, system error details, diagnostic
attachments, and user-generated support tickets.
Camera & Photos (Ticket
Attachments & Profile): When you choose to attach images, screenshots,
or profile avatars, the app accesses your camera or photo gallery with your explicit
permission.
Microphone (Voice
Recordings): When you choose to send voice notes regarding an issue,
the app accesses your device microphone to record audio and attach it to the
relevant ticket.
Device & Notification
Tokens: Firebase Cloud Messaging (FCM) device tokens to deliver push
notifications for ticket updates, technician messages, and alerts.
2. How We Use Your Information
We use the collected information for the following operational purposes:
To create, process, assign, and resolve technical support tickets
and customer inquiries.
To send real-time push notifications regarding status changes,
technician replies, and urgent announcements.
To authenticate authorized corporate users and maintain secure user
sessions.
To comply with applicable legal obligations and resolve disputes.
3. Sharing Your Information
We do not sell, rent, or trade your personal or business data to third parties. We share information only under the following limited circumstances:
With Your
Organization: Ticket logs, communication history, and staff performance
metrics are visible to the authorized administrators of your registered company.
With Assigned Support
Engineers: Designated technicians at Eureka Infinity Computer Trading
LLC access ticket attachments and logs solely to troubleshoot and resolve reported
issues.
For Legal
Compliance: When required to do so by applicable laws, regulatory
authorities, or in response to valid legal requests.
4. Data Security & Storage
We employ robust technical and organizational security standards to protect your data:
Encryption in Transit: All data transmitted
between the mobile application and backend servers is encrypted using Secure Sockets
Layer / Transport Layer Security (HTTPS/TLS).
Access Control: Database access is restricted to
authenticated enterprise sessions with strict role-based authorization.
5. Your Rights & Account Deletion (How to Delete Your Account)
You and your organization retain full control over your personal data. In compliance with Google Play and Apple App Store account deletion requirements, users have the right to permanently request the deletion of their user profile and associated account data at any time.
You can initiate an account deletion request directly from within the Infinity Support mobile application by following these steps:
1Log In to Your Account:
Open the Infinity Support app and sign in with your Client ID, User ID, and Password.
2Open Navigation Menu:
From the Client Portal dashboard, tap the Navigation Menu icon (☰) located in the upper-right corner of the screen.
3Select "Request Account Deletion":
Scroll down to the bottom of the drawer menu and tap "Request Account Deletion" (marked with a red account removal icon).
4Verify Phone Number & Submit:
In the deletion dialog:
+971501234567) so our system can send
you automated status notifications.5Tap "Submit Request":
Tap "Submit Request". The system will register your deletion request, and you will receive an immediate on-screen confirmation and an automated WhatsApp notification acknowledging receipt.
Account deletion requests are reviewed and fulfilled within a
maximum period of 30 calendar days. For demo or test accounts,
deletion takes effect immediately. Once completed, confirmation is dispatched to
your registered WhatsApp mobile number.
6. Children's Privacy
Our application is an enterprise commercial service and is not directed towards children under 13. We do not knowingly collect personal information from children. If we discover that a child has provided us with personal information, we will immediately delete it from our servers.
7. Changes to This Privacy Policy
We may update our Privacy Policy periodically to reflect technological or legal updates. We will notify you of any changes by updating the policy on this page. We encourage you to review this page periodically for updates.
8. Contact Us
If you have any questions, requests, or inquiries regarding this Privacy Policy or your data, please reach out to us:
Company: Eureka Infinity Computer Trading LLC
Email: info@eurekainfinity.com
Telephone: +971-4-2734532 / +971 55 480 0380
Address: 1004B, Baniyas Complex, Baniyas Square,
Deira, Dubai, United Arab Emirates